Get in Touch
We’re Here When You’re Ready
Reaching out for support can feel like a big step. We’re here to make the process simple and comfortable. Whether you’re ready to schedule an appointment or have questions, we’d love to hear from you.
700 1st Avenue South, Suite C
Altoona, IA
50009
Office Phone: (515) 418-3837
Office Fax: (515) 724-7322
Office Hours
Vary by provider. We will coordinate your care during the intake process.
Frequently Asked Questions
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Healing Rock Counseling offers individual therapy, couples therapy, family therapy, play therapy, and EMDR therapy. Our team of licensed therapists serves adults, teens, young adults, and children ages 3 and up — with both in-person and telehealth options available across Iowa.
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Start by reaching out — that's the hardest part, and we'll take it from there. You can contact us by phone at (515) 418-3837 or by email at info@healingrockia.com. We offer a free 15-minute consultation so you can get a feel for our team before committing to anything. We'll help match you with the right therapist based on your needs, preferences, and availability.
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We have a diverse team of providers, which means you have real options when it comes to finding the right fit rather than just whoever is available. And we genuinely believe that the relationship between you and your therapist is what makes healing possible — so we take matching seriously.
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You can reach us by phone at (515) 418-3837, by email at info@healingrockia.com, or through the contact form on this page. Our office is located at 700 1st Ave S, Suite C in Altoona, Iowa. Email is typically the fastest way to get a response.
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You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or
service.If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-MEDICARE (1-800-633-4227).
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Healing Rock Counseling is NOT in network with Medicare or Medicaid
Each provider at HRC can accept:
Wellmark BCBS and out-of-state BCBS plans, United Healthcare and all connected plans, Health Partners/Midlands Choice and several of our providers accept Aetna and Tricare.
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If you are using an insurance plan that your clinician is in network with, your cost will depend on the details of your individual plan. We encourage you to call your insurance provider before beginning services to verify your coverage and costs.
We accept Wellmark BCBS and out-of-state BCBS plans, United Healthcare and all connected plans, Health Partners/Midlands Choice and several of our providers accept Aetna and Tricare.
For those paying privately, our rates are as follows:
Intake session (90791): $200
Individual session 53+ min (90837): $180
Individual session 38–52 min (90834): $160
Individual session 16–37 min (90832): $140
Couples or family therapy with client present (90847): $180
Family therapy without client present (90846): $180
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Warm, real, and judgment-free. From your very first interaction with our team — whether that's a call, an email, or walking through our door — our goal is to make you feel like you made the right choice reaching out. Our therapists show up fully present every session, and we don't believe in rushing the process. Healing looks different for everyone, and we're committed to honoring that. You'll always feel like a person here — never just an appointment.
